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Forum Details
Title SHIPPING POLICY (Updated 2017.01.05)
  • ENVYLOOK CS (ip:)
  • 2016-09-27 12:03:15
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Shipping Options

Shipping Destinations

Shipping Model

Shipping Period

Shipping Fee

Under $200

Over $200

United states

Fedex(HomeDelivery) / Fedex(SmartPost) / DHL / EMS

5-10 Business days

19.99 / 14.99 / 24.99 / 29.99

Free

Australia

Pantos(Aupost) / EMS

7-14 / 5-10 Business days

19.99 / 29.99

Free

Singapore / Hong Kong / China

EMS

5-10 Business days

19.99

Free

Other Available Countries

EMS

5-10 Business days

29.99

Free

*USA is excluded from EMS shipping

EMS Premium Service


We may request additional cost depending on the size and weight for EMS premium service If your address is not included in applicable shipping countries.


Track Orders

Please refer to below sites If you want to track your order.

Worldwide Tracking : http://www.track-trace.com/post

* Order tracking time is vary depending on the shipping company.
* It may take more than 24 hours after shipment.



Track DHL parcel

Please follow below ways to track DHL parcel
(1) Check Tracking Number on your Order Detail Page
(2) Click "Track Order" to see details
(3) Copy "Tracking Number" on "Hawb Information"
(4) Go to DHL Official Site (Check above Track Orders).
(5) Track your order "Tracking Number" you copied.



Customs and Duties

The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

Please be advised that these charges are levied by the destination country and we do not have control over them.




For Product Returns due to Reasons Caused by the Customer

Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

- The returned product will not be re-shipped.

- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.


(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses. Price will vary depending on shipping methods from the returned product.

For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


(2) For re-delivery requests

There are NO re-deliveries

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